GUM® 60-Day Satisfaction Guarantee

At Sunstar Americas, Inc. (“Sunstar”), we stand behind our products and quality controls.  If for any reason you are not satisfied with a GUM® product you purchased from one of our authorized sellers, you may request a refund or replacement product.   Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the GUM® 60-Day Satisfaction Guarantee is not available for products purchased from unauthorized sellers, including unauthorized Internet sites. 

How To Claim The Guarantee 

To submit a Guarantee request, please call Customer Relations at 888-777-3101 and have information available regarding where and when you purchased your GUM® product.  If your request is approved, you will then need to mail your product, a proof of purchase, and your Guarantee Approval Number to:

Sunstar Americas, Inc. 

301 E. Central Road 

Schaumburg, IL 60195 

Attn: Customer Service

You must submit your Guarantee request within sixty (60) days of the date of purchase.  Sunstar will provide you with a pre-paid shipping label to facilitate the return of your product free of charge.

Guarantee Guidelines

Sunstar reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the GUM® 60-Day Satisfaction Guarantee.

If you have any questions regarding whether a seller is an authorized seller of GUM® products, please contact us at 888-777-3101.