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Privacy Policy

At SUNSTAR, we care about your privacy. The purpose of this privacy notice is to provide clear communication about personal and other information collected through your interactions with SUNSTAR, notably through our different SUNSTAR Websites including mobile applications and online platforms (altogether “SUNSTAR Websites”), as well as through correspondence (voice, email, etc.) with SUNSTAR.

The intended audience of our Websites does not include children; therefore, we do not knowingly capture personal data from children. If you believe your child has provided us with personally identifiable information, and you would like to have the information removed, please contact us at privacy@ch.sunstar.com.

Please however take note that some areas of our Websites may have specific terms and conditions, including privacy statements that relate to their specific content, practices and use of personal information. When visiting any areas of our Websites, it is recommended that users consult any other additional privacy statements available.

What data we collect when you browse SUNSTAR websites

Your interactions with SUNSTAR websites may lead you to provide us with different type of personal information depending upon your access and use to our websites. Any such information is provided at your own choice and shall affirmatively and deliberately be released by you in accordance with the terms of this Privacy notice.

The provision of such information may take place in the generic ways defined below. Should you want further details on the exact data collected, please contact privacy@ch.sunstar.com

A.    Browsing

You can access our websites home page and browse our sites without having to register in any way. When you merely browse our Websites, we do not collect any personally identifiable information. However we may store or retrieve information on your browser, mostly in the form of cookies.
In the absence of any registration on SUNSTAR websites, we only collect basic anonymized information about your computer and connection, including the type of Internet browser you use, time spent on SUNSTAR websites, the pages visited and the IP address of your internet service provider (ISP). We will only use the information described above to monitor and improve our Websites, ensure that we provide you with the proper information, and for security purposes.

Because SUNSTAR respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience and functionalities and the services we are able to offer.

You can find SUNSTAR cookies policy here.

B. Brochure downloads

Different areas of our SUNSTAR Websites enable you to download brochures without requiring the creation of an account.

D. Online services and marketing communications

Your use of SUNSTAR websites may enable you to benefit from different online services provided either directly by SUNSTAR or through subcontractors. By downloading, access and/or use of these Online Services, you expressly consent to our collecting of the personal data required to enable you to benefit from these Online Services. SUNSTAR shall at all time ensure that such third-party providers (if any) comply with data protection laws and regulations.

You can opt-out of receiving certain promotional or marketing communications from us at any time, by using the unsubscribe link in the emails communications we send or by contacting us at privacy@ch.sunstar.com.

What data we collect through your correspondence with us

If you contact SUNSTAR by mail, email or any official SUNSTAR communication channel, or expressly share information with us in relation to inquiries you may have, we will keep a record of the information you provide us solely for the purpose of responding to your inquiry.

Purposes

The personal information collected as defined above shall be used for the following general purposes:

·       Enables us to increasingly personalize your experience on our Websites

·       Enables us to offer you SUNSTAR services and promotional materials

·       Enables you to fully benefit from the concerned website functionalities

Sharing

The above mentioned personal information you voluntarily and deliberately provide to us may be shared in the following ways:

A. In general

We do not sell, rent, lease or otherwise make available any personal information to third parties except as set forth above or with your prior consent. We reserve the right to disclose information to authorities when required to do so in connection with legal or regulatory proceedings.

SUNSTAR may however use subcontractors to perform part of the services it provides to you. As a result, your data may be shared with such subcontractors, solely and exclusively, in order to support SUNSTAR in performing its services. Any data shared are deleted by these subcontractors, once their services in relation to your data has been performed.

SUNSTAR shall ensure that any subcontractors shall review and accept to comply with SUNSTAR internal privacy policy. In addition to the above, your data will be shared in the following way for the specific services defined below.

B. Services delivery

With any third-party organizations and individuals delivering small portions of SUNSTAR services. The personal information shared is limited to your contact details (last name, first name, company name if relevant, email address, phone number), and is for the sole purpose of delivering SUNSTAR services.

Links on SUNSTAR websites

Our websites contain links to other sites. Although the SUNSTAR logo and references to SUNSTAR may appear on some third-party websites, please be aware that SUNSTAR is not responsible for the privacy practices of other sites. This privacy statement applies solely to information collected by our Websites. We encourage our users to be aware when they leave our Websites and to read the privacy statements of each and every website that collects personally identifiable information.

Data security

SUNSTAR takes every precaution to protect our users' information. When users submit personal information via SUNSTAR Websites, their information is protected both online and offline. For example, when our registration form asks users to enter personal information, the information is protected during transmission by an industry-standard high level of encryption TSL1.2. You can examine our security certificate and learn more about this security from our security provider.

Any information you provide to us is stored on:

·       Servers hosted in Switzerland at the SUNSTAR premises, which are controlled by SUNSTAR in a secure environment, in a locked facility to safeguard your information and avoid any data loss to the extent possible, or in the European Economic Area (EEA) zone in accordance with applicable laws and regulations.

·       Servers owned and/or controlled by SUNSTAR for the purpose of processing data collected by third parties on behalf of SUNSTAR, or in the EEA zone in accordance with applicable laws and regulations.

·       Although your information, for specific Services, can be stored outside Switzerland or EEA on hosted service providers’ cloud servers, such information is always processed in accordance with applicable laws and regulations and SUNSTAR Privacy Policy by our different service providers – especially SUNSTAR enforces the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred or located to the United States.

Changing and updating personal information

You are responsible for maintaining the accuracy of all personal information that you provide under your name and to ensure that such information remains accurate and up to date.

Data retention

SUNSTAR will store information about you for as long as you do not delete your SUNSTAR account or ask SUNSTAR to remove your information. To access your personal information, get any information related to it, or have it modified, updated or deleted in whole or in part, please contact SUNSTAR at privacy@ch.sunstar.com

Upon request, your data shall be deleted from our client databases; provided, however, that such data may remain available in any document generated prior to the request, and shall otherwise be anonymized and aggregated for statistical and research purposes. Such data may in addition remain on our back-ups systems although rendered inaccessible to other SUNSTAR staff for any business or operational purposes.

Miscellaneous

SUNSTAR is governed with respect to privacy in accordance with Swiss law and European law, including provisions and remedies contained therein. You may wish to refer to this page from time to time since this document is subject to change.

Will SUNSTAR ever change this privacy notice?

We’re constantly trying to improve our Websites and Services, so we may need to change this Privacy notice from time to time as well. We will alert you to material changes by, for example, placing a notice on our Websites and/or by sending you an email (if you have registered your e-mail details with us) when we are required to do so by applicable law. You can see when this Privacy notice was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Privacy notice.

Questions

Questions regarding this privacy notice and any use made of your data should be directed to privacy@ch.sunstar.com.

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